Comments on: Why We Need A New Paradigm In The Field Of Customer Services http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/?utm_source=rss&utm_medium=rss&utm_campaign=why-we-need-a-new-paradigm-in-the-field-of-customer-services The Ultimate Guide To Living Consciously - A BLOG BY AMIT SODHA Sun, 12 Feb 2012 02:24:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-67434 Amit Sodha Sat, 31 Dec 2011 01:13:04 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-67434 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">A great read...: Why We Need A New Paradigm In The Field Of Customer Services http://t.co/iaMz5of2 #blog #inspiring</span></span> A great read…: Why We Need A New Paradigm In The Field Of Customer Services http://t.co/iaMz5of2 #blog #inspiring

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-65512 Amit Sodha Sun, 09 Jan 2011 21:57:48 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-65512 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @amitsodha: Why We Need A New Paradigm In The Field Of Customer Services http://bit.ly/etCoHm</span></span> RT @amitsodha: Why We Need A New Paradigm In The Field Of Customer Services http://bit.ly/etCoHm

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-63501 Amit Sodha Fri, 29 Oct 2010 09:50:31 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-63501 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Scintillating Read: Why We Need A New Paradigm In The Field Of Customer Services http://bit.ly/bbwjVI #inspiration</span></span> Scintillating Read: Why We Need A New Paradigm In The Field Of Customer Services http://bit.ly/bbwjVI #inspiration

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-59510 Amit Sodha Fri, 19 Feb 2010 01:38:47 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-59510 Thanks for the comments Jaime and I really appreciate the feedback. I'm glad we share the same values when it comes to this. Thanks for the comments Jaime and I really appreciate the feedback. I’m glad we share the same values when it comes to this.

]]> By: Call Centers in the Philippines http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-59468 Call Centers in the Philippines Thu, 18 Feb 2010 03:51:46 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-59468 An insightful and articulate post! Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. -Jaime An insightful and articulate post! Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. -Jaime

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57758 Amit Sodha Sat, 05 Dec 2009 18:38:34 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57758 Thanks oscar! :-) Thanks oscar! :-)

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57757 Amit Sodha Sat, 05 Dec 2009 18:38:12 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57757 Hey Baker, Thanks for checking out the blog and glad you like the topic! :-) Hey Baker,

Thanks for checking out the blog and glad you like the topic! :-)

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57756 Amit Sodha Sat, 05 Dec 2009 18:36:45 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57756 LOL Lana I do kind of have an idea of what you're talking about. I do know of and have been to places where it doesn't exist but in a developed nation like the UK it's taking us back in time and I feel that we need to move forward. We are all human sharing this one small planet so why not make the interactions as such! :-) LOL Lana I do kind of have an idea of what you’re talking about. I do know of and have been to places where it doesn’t exist but in a developed nation like the UK it’s taking us back in time and I feel that we need to move forward. We are all human sharing this one small planet so why not make the interactions as such! :-)

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57755 Amit Sodha Sat, 05 Dec 2009 18:35:25 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57755 LOL Kav sounds like you've had a tough time of it. My friend was telling me about another company today that have the right idea. Their automated selection system is flawless and they reps are pretty damn good too. It's just a shame that big companies with plenty of resources don't take the intiative to do anything about it. LOL Kav sounds like you’ve had a tough time of it. My friend was telling me about another company today that have the right idea. Their automated selection system is flawless and they reps are pretty damn good too. It’s just a shame that big companies with plenty of resources don’t take the intiative to do anything about it.

]]> By: Amit Sodha http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57754 Amit Sodha Sat, 05 Dec 2009 18:33:53 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57754 Hey Eduard, Definitely a tough one to call. The model can work and in some places the speak 2nd languages very well but as a whole I think it's not always a good way to go for the sake of saving a bit of money. Hey Eduard,

Definitely a tough one to call. The model can work and in some places the speak 2nd languages very well but as a whole I think it’s not always a good way to go for the sake of saving a bit of money.

]]> By: Oscar - freestyle mind http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57748 Oscar - freestyle mind Sat, 05 Dec 2009 09:59:58 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57748 Customer service is an area where I expect to see radical changes in the following year. Great analysis! .-= Oscar - freestyle mind´s last blog ..<a href="http://feedproxy.google.com/~r/FreestyleMind/~3/7s-FlysdHvc/" rel="nofollow">10,000 Euros/Month November Update</a> =-. Customer service is an area where I expect to see radical changes in the following year. Great analysis!
.-= Oscar – freestyle mind´s last blog ..10,000 Euros/Month November Update =-.

]]> By: Baker http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57741 Baker Sat, 05 Dec 2009 05:41:52 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57741 This is an excellent well written post. Nice points here on customer service. I never really gave this topic much thought before. But this is well stated. This is an excellent well written post. Nice points here on customer service. I never really gave this topic much thought before. But this is well stated.

]]> By: Lana - Dreamfollowers Blog http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57736 Lana - Dreamfollowers Blog Fri, 04 Dec 2009 21:05:48 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57736 Oh, Amit, you didn't live in some countries I lived in where customer service is really non-existent. Superficial customer service is always better than non existent one:) But on a serious note, I totally agree with everything you said, it's about time we take the relationships with our customers to a deeper and more heart to heart level. They will remember and come back again and again. .-= Lana - Dreamfollowers Blog´s last blog ..<a href="http://dreamfollowers.com/finding-your-life-purpose" rel="nofollow">Finding Your Life Purpose: Do You Know What You Stand For?</a> =-. Oh, Amit, you didn’t live in some countries I lived in where customer service is really non-existent. Superficial customer service is always better than non existent one:) But on a serious note, I totally agree with everything you said, it’s about time we take the relationships with our customers to a deeper and more heart to heart level. They will remember and come back again and again.
.-= Lana – Dreamfollowers Blog´s last blog ..Finding Your Life Purpose: Do You Know What You Stand For? =-.

]]> By: Kavita http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57734 Kavita Fri, 04 Dec 2009 18:46:38 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57734 I totally agree! I've had such bad expereinces as late (past year) First was with sky, then orange. My mum had the same problem. When you ask them to do sumthing, they claim they do not have the mechanisim to do it, as the "computer" won'r let them.....when did we put computers in the deciding seat!!!!! Seriously ticks me off! And seems nothing is being done about it, and when you try to call to complain, the number you call is charging you a premium number!!! So its kind of a kick up the butt AGAIN! Totally agree that the leadership and development and training of these companies need to be alot more refined! grrrrr! ;< I totally agree! I’ve had such bad expereinces as late (past year) First was with sky, then orange. My mum had the same problem. When you ask them to do sumthing, they claim they do not have the mechanisim to do it, as the “computer” won’r let them…..when did we put computers in the deciding seat!!!!! Seriously ticks me off! And seems nothing is being done about it, and when you try to call to complain, the number you call is charging you a premium number!!! So its kind of a kick up the butt AGAIN!
Totally agree that the leadership and development and training of these companies need to be alot more refined! grrrrr! ;<

]]> By: Ideas With A Kick http://www.unlimitedchoice.org/blog/leadership/why-we-need-a-new-paradigm-in-the-field-of-customer-services/#comment-57729 Ideas With A Kick Fri, 04 Dec 2009 12:40:26 +0000 http://www.unlimitedchoice.org/blog/?p=2160#comment-57729 Amit ma' man, I think you're on to something. The part about offshoring, I read with a big grim on my face, Because a lot of it is done to here in Romania. I personally know some people who struggle with a certain foreign language, yet provide customer service by the phone to somebody on the other side of the globe, who is a native speaker of that language. Just saying thank you every 30 seconds doesn't cut it. Eduard .-= Ideas With A Kick´s last blog ..<a href="http://www.ideaswithakick.com/personal-development-ideas-i-can-do-without/" rel="nofollow">Personal development ideas I can do without</a> =-. Amit ma’ man, I think you’re on to something.

The part about offshoring, I read with a big grim on my face, Because a lot of it is done to here in Romania. I personally know some people who struggle with a certain foreign language, yet provide customer service by the phone to somebody on the other side of the globe, who is a native speaker of that language. Just saying thank you every 30 seconds doesn’t cut it.

Eduard
.-= Ideas With A Kick´s last blog ..Personal development ideas I can do without =-.

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